Frequently asked questions

Visit Digital ID to view information on how to set up your Digital ID and find support on common issues and errors.

If you don’t remember how you logged in previously, phone QRIDA on 1800 623 946 for assistance.

If you have previously registered an account on the QRIDA online application portal using an email address and a password, you will need to register a new portal account with your current email address and a password. Please note this will not give you access to your previous online application portal account.

Please phone QRIDA on 1800 623 946 if you need assistance.

If the email address is one you had registered with your Digital ID, please click here for assistance.

Account statements can be requested on demand for all loan accounts. Follow the steps below to retrieve a copy of your account statement.

Step 1:

Select an account and click to expand the view. Click on the 'Generate Statement' button to start the process.

Step 2: 

A pop-up box will appear allowing a date range to be specified for the statement period. Select the desired date range and click 'Confirm' to request the statement.

Step 3:

A confirmation will appear, and the requested statement will be generated and emailed to the registered email address.

Currently your personal information is ‘read only’ on the MyAccount Portal.

If you would like to update your personal details, please download the QRIDA 'Change of Client Details' form and email it to contact_us@qrida.qld.gov.au when completed.

The link to this form is provided in the 'Update your details' section. Alternatively, you can download this form from the Forms & Downloads page on QRIDA's website.

Please check you have logged in with the correct ABN that you have used for previous applications and try again.

It is possible that the ABN selected may not have a record found linked to a QRIDA account. Even if there is an account, it is possible the link may have been broken and needs to be manually re-entered by QRIDA staff. Please phone QRIDA on 1800 623 946 for assistance.

Try the following:

• Use the latest version of Google Chrome (not Safari)
• Use a desktop or laptop computer (not a smart phone or table)
• Refresh the page and clear your cache
• Check your internet speed (low internet speed may affect your portal experience)
• If these services are still not available, try again later.

Follow these steps to access MyAccount:

Step 1: 

Click on the ‘Login using Digital ID’ button

Step 2:

You will be automatically redirected to identity.gov.au, where you will be presented with secure login options. To log in, select ‘Digital ID’. Logging in with Digital ID will automatically verify your identity, which will save you having to undergo an ID verification check to access your account information.

Step 3:

If you’ve never used Digital ID before, you will need to follow the steps detailed on the image below. This involves downloading the Digital ID app, proving who you are in the app and then returning to this page. These steps should only take a couple of minutes to set up. Once you’re set up with Digital ID, or if you already have the Digital ID app, type your Digital ID email into the box below and click ‘Login’. 

Optionally, you can tick ‘Remember me’ to remember your email for next time.

Step 4: 

You should now see a random four (4) digit number. This will be the prompt for you to open the Digital ID app. Enter the code on your screen into the Digital ID app.

Once you’ve successfully entered in the code, the website will redirect you to the Relationship Authorisation Manager where you can select the business that you would like to login under. 

Step 5:

On the Relationship Authorisation Manager screen, you can select from business accounts that you can act for. To access the correct account information in the QRIDA MyAccount Portal, you must select the business account that has the same ABN as the one used in your QRIDA account.

Once you’ve successfully completed this step, the website will redirect you back to the QRIDA MyAccount portal, and you will now be securely logged in with Digital ID.

Note: If the business entity used for your QRIDA account does not appear in the Relationship Authorisation Manager screen, click here to learn how to add it to your Digital ID. 

If you encounter any difficulties at any point with logging in via Digital ID, or wish to speak to a support representative, please refer to the Digital ID general support available by clicking here. 

Setting up Digital ID is fast, safe and simple. Click here to learn how to set up your Digital ID.

Note: Remember the email used to link your ABN to the Digital ID as that will be used as the login for QRIDA's portal. Optionally, you can tick ‘Remember me’ to remember your email for next time.

Visit the Digital Identity website here to learn how your information is kept secured.

To access our online services on behalf of a business or entity, you need to link your Digital ID to the business using the Relationship Authorisation Manager.

If the business entity used for your QRIDA account does not appear in the Relationship Authorisation Manager screen, click here to learn how to add it to your Digital ID.

If you have applied for funding and want to view your application status or want to apply for funding, you will be required to login to ApplyOnline. 

If you are a business with a Digital ID and want to view the details of your loan and/or grants, you are required login to MyAccount. You cannot view loan details via ApplyOnline.